Refund policy

💛 Return & Exchange Policy

At JWPatronus, your satisfaction means the world to us. If your piece isn’t exactly what you hoped for, don’t worry — we’re here to help make things right.

🌟 30-Day Peace-of-Mind Guarantee

You have 30 days from the date of delivery to return any eligible items. We gladly accept returns on unused, unworn items in original packaging.

💌 Easy & Hassle-Free Returns

• Free Return Shipping – We cover the cost, so you don’t have to worry.
• No Restocking Fees – Just send it back, no extra charges.
• Fast Refunds – Once received and inspected, refunds are processed within 5-7 business days.

⚠️ A Few Exceptions

• Personalized or custom-made items are final sale unless defective.
• Final sale / clearance items are not eligible for return.

🔁 Exchanges

Need a different size or style? Simply follow the return steps, and place a new order for the item you prefer.

📬 How to Start a Return

Contact our friendly support team at [jwpatronus@gmail.com]. We’ll guide you through it and send a free return label.