Shipping & Return

📦 Shipping Information

We ship crystal bracelets from our fulfillment partners to the U.S., Canada, the UK, Europe, Australia, New Zealand, and other selected countries.

⏱ Processing Time

  • Order handling: 1–3 business days

  • You’ll receive a shipping confirmation email with tracking as soon as your order is on its way.

🌍 Estimated Delivery Times

  • United States & Canada: approx. 4–12 business days

  • United Kingdom & Europe: approx. 3–10 business days

  • Australia & New Zealand: approx. 5–12 business days

  • Other countries: delivery time may vary by location and local carrier

Please note: Delivery estimates are not guaranteed and may be affected by customs clearance, local postal delays, or peak seasons.

🚚 Shipping Fees

  • Free standard shipping on all orders (limited-time offer).

  • If we introduce paid express options in the future, the cost will be displayed at checkout before you place your order.

📦 Tracking Your Order

Once your order ships, you’ll receive an email with a tracking link.
If you haven’t received tracking details within 5 business days, please feel free to contact us at jwpatronus@gmail.com with your order number.

🔄 Returns & Refunds

We hope you truly love your bracelet, but if something isn’t right, we’re here to help.

✅ 30-Day Return Window

You may request a return within 30 days of receiving your order if:

  • The item is unused and in its original condition

  • All original packaging is included (gift box, pouch, cards, etc.)

We recommend you try on your bracelet gently at home before deciding to keep it, and avoid wearing it outside if you are unsure.

💰 Refund Policy

  • Full refund on eligible returns—no restocking or hidden fees.

  • Refunds are processed to your original payment method within 5–7 business days after we receive and inspect your return.

  • Depending on your bank or card provider, it may take a few extra days for the refund to appear on your statement.

⚠ Non-Returnable Items

The following items are non-returnable, unless they arrive damaged or defective:

  • Custom or made-to-order pieces

  • Engraved or personalized items

  • Final sale items (clearly marked as “Final Sale” at checkout)

If a non-returnable item arrives damaged, please contact us within 7 days of delivery with photos, and we’ll work with you on a solution.

💌 How to Start a Return

  1. Email us:
    Contact us at jwpatronus@gmail.com with your order number and a brief description of the issue.

  2. Return approval:
    Our team will confirm whether your item is eligible for return and provide instructions.

  3. Return label:

    • In some regions, we may provide a prepaid return label.

    • In other cases, you may need to arrange return shipping yourself. We’ll let you know clearly in our reply.

  4. Refund or exchange:
    Once your return is received and inspected, we’ll process your refund or guide you to place a new order if you prefer an exchange.

We recommend using a tracked shipping service when sending a return, so you have proof of delivery.

🔁 Exchanges

We currently handle exchanges by processing a return and asking you to place a new order for the item you’d like instead.
This ensures the fastest and most accurate processing for size, style, or crystal changes.

✨ Damaged or Wrong Items

If your bracelet arrives damaged, defective, or not as ordered:

  1. Please contact us within 7 days of delivery at jwpatronus@gmail.com

  2. Include your order number and clear photos of the item and packaging

  3. We will offer a replacement, repair, or refund, depending on the situation and your preference

Your experience matters to us, and we’ll always do our best to make it right.

💎 A Few Things to Remember

  • Natural crystals often have small variations in color, pattern, or inclusions.
    These are not defects, but part of what makes each piece unique.

  • Slight differences between product photos and real stones can occur due to lighting and screen settings.

❤️ Our Commitment

We want your experience with JWPatronus to feel smooth, clear, and trustworthy:

  • Transparent shipping information

  • Fair and simple 30-day return policy

  • No hidden fees or surprise conditions

If you have any questions before or after placing an order, you’re always welcome to reach out to us at jwpatronus@gmail.com.

We’re here to help.