Frequently Asked Questions (FAQ)

🔶 Products

Are your bracelets handmade?

Yes. Every JWPatronus bracelet is handcrafted bead by bead.
Each piece goes through multiple quality checks to ensure comfort, balance, and long-lasting wear.

Are the crystals natural?

Yes. We use natural, ethically sourced crystals from regions such as Brazil, Sri Lanka, Peru, Tanzania, and Japan.
Each stone has unique patterns, textures, and natural variations—no two bracelets are exactly the same.

Do your bracelets stretch?

Yes. Our bracelets are strung on high-quality, durable elastic designed for everyday wear.
They fit comfortably and securely on most wrist sizes.

Can I wear the bracelet every day?

Absolutely. Our bracelets are designed for daily comfort—lightweight, smooth, and easy to wear with any outfit.

Are the silver components real silver?

Yes. We use 925 sterling silver components on designs that include metal accents.

🔶 Sizing

What size are your bracelets?

Most bracelets are designed to fit an average women’s wrist (approx. 6.0–7.0 inches).
If a bracelet has a special size or adjustable option, it will be listed on the product page.

How do I know if the bracelet will fit me?

If you’re unsure, we recommend measuring your wrist with a soft measuring tape and comparing it to the bracelet’s listed size.
For gifting, our standard size fits most customers comfortably.

🔶 Crystal Information

Do your crystals have “healing powers”?

We avoid making medical or exaggerated claims.
Our bracelets are designed to offer meaning, intention, and emotional calm, based on long-standing cultural associations with crystals.
Many customers choose crystals for their symbolism or the sense of comfort they provide.

Why does my bracelet look slightly different from the photos?

Natural crystals vary in color, pattern, and clarity.
These variations are normal and part of what makes your piece unique.

🔶 Shipping

When will my order ship?

Orders are processed within 1–3 business days.
Once shipped, you’ll receive a tracking email.

How long is shipping to the U.S.?

Typical delivery time to the United States is 4–12 business days, depending on local carriers and customs.

Do you ship internationally?

Yes. We ship worldwide, including Canada, UK, Europe, Australia, and New Zealand.

How do I track my order?

A tracking link will be emailed to you as soon as your package ships.
If you haven’t received tracking after 5 business days, contact us at jwpatronus@gmail.com.

🔶 Returns & Exchanges

What is your return policy?

You may return unused items in original condition within 30 days of delivery.
Refunds are issued to your original payment method.

How do I start a return?

Email us at jwpatronus@gmail.com with your order number, and we’ll guide you through the process.

Do you offer exchanges?

Yes. Exchanges are handled by processing a return and placing a new order for the item you prefer.

Are any items non-returnable?

Custom, engraved, and final-sale items cannot be returned unless defective.

🔶 Orders

Can I change or cancel my order?

If your order hasn’t shipped yet, we may be able to make changes.
Please email us as soon as possible.

My tracking shows “delivered” but I didn’t receive my package.

Sometimes carriers mark packages as delivered early.
Please check with neighbors, building management, or your mailbox.
If you still can’t locate it after 48 hours, contact us and we’ll assist you.

I received a damaged or incorrect item.

Please email us within 7 days of delivery with photos, and we’ll replace or refund your item.

🔶 Payment & Security

What payment methods do you accept?

We accept major credit cards, debit cards, PayPal, Shop Pay, and other secure payment methods depending on your region.

Is my payment information secure?

Yes. Our store uses encrypted checkout and secure payment processing for every transaction.

🔶 Gifting & Packaging

Is your packaging gift-ready?

Yes. Every bracelet comes in premium gift-ready packaging, suitable for birthdays, holidays, and special occasions.

Can I send a gift directly to someone?

Absolutely.
You can enter their shipping address at checkout.
Prices are not included inside the package.

Do you offer gift notes?

Yes—gift messages can be added at checkout or requested via email.

🔶 Care Guide

How do I take care of my bracelet?

  • Keep away from harsh chemicals

  • Remove before swimming or showering

  • Store in the included pouch when not in use

  • Gently wipe with a soft cloth

Will my bracelet last a long time?

With proper care, yes.
Our elastic cords and silver components are chosen for strength and durability.

🔶 About JWPatronus

Where is your brand based?

JWPatronus is a UK-registered global brand with customers worldwide.

Where do your crystals come from?

We source natural crystals from trusted regions such as Brazil, Sri Lanka, Peru, Japan, and Tanzania.

What makes your brand different?

  • Natural, high-quality crystals

  • Handcrafted bracelets

  • Refined, meaningful designs

  • Premium gift-ready packaging

  • Warm, responsive customer support